Introduction
At Oscar Shot, we strive to ensure that you are satisfied with your purchase of photography accessories, cameras, and lenses. This policy outlines the conditions under which returns and refunds are accepted.
Return Eligibility
- Items must be returned in their original condition, unused, and with all original packaging.
- Products damaged due to shipping or manufacturing defects are eligible for return.
- Custom or personalized items cannot be returned unless defective.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for the return. Our team will guide you through the process and provide any necessary instructions for returning your item.
Refunds
- Refunds are processed once the returned item is received and inspected.
- Refunds will be issued only via Cash on Delivery credit applied to your next purchase, as we do not accept online payments.
- Please allow 7–14 business days for the refund process to be completed after we receive the returned item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately at [email protected]. We will arrange for a replacement or refund at no extra cost to you.
Shipping Costs
The customer is responsible for return shipping unless the product was defective or incorrectly sent.
Contact Us
For questions regarding returns or refunds, contact [email protected].